Welcome Susan Lucci, RHIA, CHPS, CHDS, AHDI-F, Senior Privacy/Security Consultant
The role of the Privacy Officer continues to grow in importance. Over time we have seen the Privacy Officer take on additional responsibilities as health care organizations face increasing challenges.
When there is a complaint or potential breach that compromises the security or privacy of protected health information, the privacy officer's day to day job duties are immediately reprioritized to the time-consuming task of investigation, triage, documentation, and complying with the Breach Notification Rule. The cost of a healthcare data breach is about $380 per individual patient record, according to the Ponemon Institute's 2017 Cost of Data Breach Study: Global Overview. The time it takes to process and recover from a large breach can be overwhelming to most healthcare organizations.
As healthcare moves to a patient-centric consumer model, healthcare must plan for an increase in privacy concerns and complaints. These complaints must be handled timely, and with the level of "care" for every individual that extends the promise of patient care beyond the physician encounter.
Building strong relationships with the workforce, business associates, customers, and "friends" while ensuring that the right people have the right access to the right resources at the right time is more important than ever due to the continual rise in cybersecurity threats, smart technology, and social media.
Today, the privacy officer needs to understand security safeguards. You can't have privacy without security!
tw-Security offers experienced, certified privacy professionals to support your privacy program to preserve the overall confidentiality of protected health information (PHI).
Our privacy professionals can support the ongoing activities related to the development, implementation, maintenance, and adherence to the organization's policies and procedures covering the privacy, access, and patient health information in compliance with federal and state laws.
Customized to accommodate diverse organizations, from a large academic medical center to a start-up business associate, the flexible offering includes Virtual Privacy Officer (VPO), and disciplined recurring support - aimed at developing, maintaining, or advancing the privacy program. This service provides ongoing documented efforts supporting your "Book of Evidence."
We quickly assess your current capabilities and resources and assist in the development of a plan for ongoing management activities and projects. We monitor your program and if desired, we provide hands-on support working behind the scenes on remediation tasks as an extension of your workforce.
Our virtual service is a cost-effective solution to having responsive access to experienced, certified privacy and security professionals when you need us.
We also offer On Demand support intended to address one-time support issues or help as needed inclusive of emergency virtual privacy and security certified professionals.
Serving as a consultant, we follow your direction to improve and maintain your privacy and breach notification programs. We provide guidance to keep your programs moving forward and aid ongoing compliance efforts. Our Virtual Privacy Officer (VPO) service provides accountability to the corporate compliance committee and executive management in alignment with strategic compliance initiatives. In addition, we document ongoing compliance efforts and track remediation efforts to support your "Book of Evidence."
Core to our services is providing knowledge to stay abreast of changes that impact your privacy program.
Our privacy services include: